Returns

At Luz Bellomo Cuadros, each work is created by hand and painted entirely by hand. We want you to shop with confidence and clearly understand your rights and how we handle returns. 1. Right of withdrawal If you make a purchase through this website, you may exercise your right of withdrawal within 5 business days from the receipt of the work, without needing to provide a reason and without penalty, in accordance with applicable Uruguayan regulations on consumer relations. This right applies to works available for sale that have not been specially made for the customer. 2. How to request a return? You can contact us through any of these means: Email: luzartcuadros@gmail.com WhatsApp: +598 97 451 476 To expedite the process, please provide your name, order number (if applicable), and the work purchased. Once we receive your contact, we will inform you of the steps to complete the return and coordinate the pickup or shipment, as appropriate. 3. Condition of the work The work must be returned in the same condition as it was delivered, without damage resulting from improper use or handling, and whenever possible, with its original packaging and accompanying elements, such as a certificate of authenticity or other accessories delivered with the purchase. If the work is damaged during return transport due to insufficient or improper packaging by the person shipping it, this circumstance may affect the eligibility of the corresponding refund. 4. Refund of the amount Once the work is received and verified to be in the conditions indicated in this policy, the refund will be made through the same payment method used for the purchase, or through another method agreed upon between the parties when this is not possible, within a maximum period of 10 business days. 5. Custom-made works Works created especially upon the customer's request—including those made according to custom measurements, colors, photographs, references, or personalized instructions—are individual artistic creations. Due to their personalized nature and because they cannot reasonably be marketed again, these works are not covered by the right of withdrawal provided for distance purchases, without prejudice to other rights that correspond to the consumer in accordance with applicable legislation. Before starting a custom order, the characteristics of the work, measurements, price, and execution conditions will be agreed upon in writing. 6. If the work arrives damaged or there is an error in the order If upon receiving the work you notice damage caused during transport or discover that it does not match your order, we recommend contacting us within 48 hours of delivery, including photographs of the packaging and the work. This timeframe facilitates management with the shipping company and a faster solution, without prejudice to the rights that may correspond under current regulations. We will analyze each case and, when appropriate, offer the most suitable solution, which may consist of repair, replacement, a new creation of the work when possible, or a refund of the amount paid, taking into account the unique nature of each creation. 7. Questions If you have any questions about this policy or need assistance with a return, you can contact us: Email: luzartcuadros@gmail.com WhatsApp: +598 97 451 476